CUSTOMER SUPPORT

Great customer support is the heart of our business. If we can do anything to improve our service, please let us know.

Click here to chat with customer support.

Call us at 1-303-997-1327

Frequently Asked Questions:

1.What makes MCIS different from other hosting providers?
2.Can Mission Critical help me register/renew my domain name?
3.What type of sites does Mission Critical Information Services host?
4.Can MCIS meet my E-Commerce needs?
5.Is MCIS well equipped to support corporate website developers?
6.What types of SaaS (Software as a Service) processes does MCIS support?
7.What are the steps involved in setting up my site with MCIS? or What platforms are supported by MCIS hosting?
8.Will MCIS help me explore the latest technological solutions for my company?
9. How big can we grow and remain with MCIS?
10. Who will own the software if I host my software application with MCIS?
11. Who will be responsible for the updates on my applications with MCIS?
12. How much control will I have over my own site updating and rebooting?
13.Has my company surpassed the traditional “boxed” self-administered hosting solution?
14. What type of service can I expect with challenges with my site?
15. How can I learn more about my options with MCIS?
16. Does MCIS allow me to pay via…?

1. What make MCIS different from other Hosting Providers?
MCIS differentiates its many hosting options in following ways:

    Short-term contracts
     Customized programs to meet business needs no matter how large or small
     Scalability to accommodate company growth without large capital investments
     Market enhancements to meet long-term strategic or tactical market approach
     Development and testing environments configured to match production

About Domain Names

2. Can Mission Critical help me register/renew my domain name?

Yes. As a customer, you can control the domain registration process with the domain registrar of your choice, or we can manage that process, including renewals for you.

About Hosting Services

3. What type of sites does Mission Critical Information Services host?

MCIS hosts everything from basic brochure-ware sites using the LAMP (Linux, Apache, MySQL, PHP) architecture to advanced Microsoft Windows Application hosting with SQL Server 2005 databases to custom developed enterprise applications tailored to your business.

4. Can MCIS meet my E-Commerce needs?

MCIS supports basic E-commerce functionality developed by open source vendors including OSCommerce.

5. Is MCIS well equipped to support corporate website developers?

MCIS can provide a robust architectural configuration to support virtual servers with customized development environments for PHP, Perl, Mysql, Asp.net, C++, C#, Cold Fusion, SQL Server 2005 and others.

6. What types of SaaS (Software as a Service) processes does MCIS support?

MCIS currently supports packages from Industry standard accounting packages like Quickbooks to customized Software for the Animal Shelter Industry (Shelterbuddy).

About the hosting process 7. What are the steps involved in setting up my site with MCIS? or What platforms are supported by MCIS hosting?

MCIS provides hosting for RedHat Enterprise Linux, CentOS, and Microsoft Windows Server.

8. Will MCIS help me explore the latest technological solutions for my company?

Because of our partnerships with leading technology providers, we can provide test environments or beta software releases and assist with developing the business case analysis for multiple scenarios.

9. How big can we grow and remain with MCIS?

MCIS has partnered with ViaWest to provide virtually unlimited growth capabilities for power, and connectivity to the Internet in a managed collocation environment with long term battery backup at multiple sites.

10. Who will own the software if I host my software application with MCIS?

For licensed software, customers are required to maintain the appropriate license agreements with the respective vendors. For internally developed software, customers retain all rights of license and ownership. For database driven applications, customers “own” their data.

11. Who will be responsible for the updates on my applications with MCIS?

Your MCIS team of professionals understands that you are in business to do business, not to spend valuable production or sales time working and worrying about your web site and data. We are happy to work with you to install all updates and upgrades at the time most convenient for your organization.

12. How much control will I have over my own site updating and rebooting?

Your MCIS website will remain YOUR website. While some of these tasks must be relegated to the host provider, due to the technical aspects of the hosting process, others can sometimes be handled in-house by your own qualified dedicated IT support staff. The answer to this question is dependent upon your specific resources, your software application and the type of updates needed. Contact MCIS to learn how you can get what just you need. The peace of mind is free.

13. Has my company surpassed the traditional “boxed” self-administered hosting solution?
The answer to this is simple. Your “boxed” solution or self administered hosting processes are not working effectively for you,if…

Your organization is investing valuable production, sales and development time working on or worrying about your website process.

You are spending an excessive amount of time worrying about how your site is working instead of concentrating on how to increase its effectiveness.

You are planning for continued company growth and are already having challenges with your current processes now and you are concerned your current process will not support your impending growth and expansion

You are having to (or have previously had to) negotiate client issues because of challenges with your current website process.Maintaining or growing even one client´s business could more than pay for the improvements for your organization.

14. What type of service can I expect with challenges with my site?

Our goal is to provide you with the best service you have EVER received from ANY IT support organization. Your online success is essential to own success and growth so we take a vested interest in the processes, successes and challenges of our clients. We´re here for you,no matter what day of the week or time of the day.

One of the most important things that set us apart in website and SaaS Hosting, is that we not only experts in hosting and IT support, but in the most essential business processes as well. Having a secure, fully functioning website is not an option in today´s rapid-paced world economy; it is an absolute necessity, and no organization understands this better than MCIS.
If you have specific concerns about your site, take a minute and give us a call. We´re happy to tell you exactly why our hosting clients love us and why your organization will too.

15. How can I learn more about my options with MCIS?

Call us at 1-303-997-1327, or e-mail us at or click on Live Chat. We can schedule a conference call with you and your team to answer all your questions when it is convenient for you.

About Payment Options 16. Does MCIS allow me to pay via…?

   Credit Card
   ACH Payments
   Prepayments for Discount
   Paypal

Yes, all methods of payment are accepted (cash is our favorite)/wp-includes/images/smilies/icon_smile.gif’ alt=’:-)’ class=’wp-smiley’ /> .